Understand the meaning, leaning and wishes

"Be slow to speak, and only after having first listened quietly, so that you may understand the meaning, leanings and wishes of those who do speak.  Thus you will better know when to speak and when to be silent."

~  Saint Ignatius


I really like this quote because it has a deeper reflection on listening and understanding what another person is conveying.  Not just pausing to think about what you are going to say next... I think this is more about the heart than the ears.